Refund policy

returns

You can return most items for a refund or store credit within 10 days of delivery. Return shipping costs and restocking fees apply, and the item must be in its original condition and packaging to be accepted.

There are a few items that cannot be returned:
  • Custom orders
  • Bundled items at discounted rates, e.g. Pivit 48" Desk Set unless the entire bundle is returned) or the cost difference between the discounted price and full price of the non -returned item is deducted from the refund)
  • Products purchased through other eCommerce channels
  • Items you have already assembled
  • However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

refunds & exchanges

You can choose to receive store credit for your return or have the original payment method refunded. Any associated return shipping costs and restocking fees will be deducted from the refund amount.

Products can be returned within 5 days of delivery as long as it has not yet been assembled and is returned in the original packaging.

Before assembling your product, please double-check the following when it arrives:
  • Scan the box for damage
  • Make sure the product name and model number match your order confirmation
  • Remove the packaging and inspect the contents

If you receive the wrong item or it arrives damaged, do not accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have assembled the product, it cannot be returned.

 

faqs

What are my refund options?

You can receive a refund to Store Credit (never expires!) or to your original payment method, minus return shipping costs and restocking fees as per our Return Policy.

 

When will I receive my refund?

For store credit and gift card refunds, we’ll credit your account within 1 business day once we’ve received notification that you have returned your item(s).

For credit card refunds, we’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.

For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.

 

What if I need to cancel my order?

You can cancel any order before you receive the tracking confirmation email. However, once an item has been shipped, it cannot be canceled.

If you missed the window to cancel the order, you can always set up a return or exchange ahead of time, and then send the item back once it arrives. Please note, shipping and restocking fees will apply.